Most custom pieces require 8 weeks from design approval to completion. Rush service may be available - contact us to discuss urgent timelines.

Often, no and sometimes, it’s even more affordable than you’d expect.

At Blue Duck Jewellers, our pricing is transparent: materials + labour + fair profit. We don’t inflate prices just to mark them down later. What you see is a genuine reflection of the craftsmanship and value that goes into every piece.

Because our standards are high, your jewellery is built to last and feel substantial, the kind of quality that brings joy for years to come. Occasionally, a high standard  can cost a little more, but when you compare like-for-like quality, we’re often the better value.

Many of our clients are pleasantly surprised to find their custom ring costs less than similar pieces from chain stores, while offering far more personal detail and craftsmanship.

No worries!  Most clients start with vague ideas, pinterest inspiration, or just a feeling. We ask thoughtful questions to help you discover and articulate your vision.

Absolutely. Share your budget honestly during consultation, and we'll explore what's possible. We'll never pressure you to spend more than you're comfortable with.

We offer both. During consultation, we'll explain the differences and help you choose what aligns with your values and budget.

We work with premium materials:

• 9, 14, & 18 carat gold (yellow, white, rose)
• Platinum
• Sterling silver 
• Natural and lab-grown diamonds
• Precious and semi-precious gemstones

Engagement Ring Resizing

We offer one complimentary standard resize within four (4) months of the purchase date on engagement rings purchased from us, where the design allows. Some styles or significant size changes may require additional work, which we’ll always discuss with you first. Our priority is ensuring your ring remains strong, secure, and beautiful for everyday wear.

In Stock Rings

One standard resize is complimentary within a reasonable size range, provided the ring’s design and structure allow for safe adjustment.  Your complimentary resize is valid for 30 days from purchase.

When a Resize May Not Be Complimentary

Some rings require additional labour or remanufacturing to resize correctly. In these cases, we’ll always explain the options clearly before any work begins. This may apply to:

• Intricate designs or heavily diamond-set bands
• Rings with pavé, channel, or gemstone-set shoulders
• Eternity or near-eternity styles
• Significant size changes beyond standard limits
  

If additional costs apply, you’ll receive an honest quote and expert guidance before proceeding.

If you know your ring size, great. If not, we’re here to help. The most accurate way to size a ring is in store, but we can also measure an existing ring or help estimate a size for surprise proposals. Ring size can vary due to finger shape, ring width, and temperature, so we aim to confirm sizing whenever possible.  Most rings can be resized after purchase, we’ll guide you through the best option for your design.

Can’t get to Sunshine Plaza? That’s okay. Once your purchase is complete, we can send you a free ring sizer so you can work out the right size at home, then we’ll take care of the resizing for you.

Yes!  Visit our Sunshine Coast showroom to view our collection, try different styles, and meet our team. Walk-ins welcome, though appointments ensure dedicated time with our designers.

Yes. We repair and restore pieces from any source with equal care and expertise.

Walk-ins welcome! However, appointments ensure dedicated time with our designers. For custom consultations, we strongly recommend booking ahead.

Yes! All orders include tracking details sent to your email when your jewellery ships.

Bring your unwanted gold (broken jewellery, outdated pieces, dental gold, etc.) to our showroom. We'll test, weigh, and provide a transparent quote based on live market rates. No appointment necessary. Same-day payment via bank transfer.

You can contact us through our contact page. We will be happy to assist you.